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Apr 23, 2024
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2018-19 University Catalog [ARCHIVED CATALOG]
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BUS 467 - Service Management (F,W,S) Lecture Hours: 3 Lab Hours: 0 Credit Hours: 3
The nature of service and service encounters, strategy and competitiveness. Design of service systems. Facilities location, design and layout. Service quality and continuous improvement.
Prerequisite: BUS 215 or BUS 317
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