2017-18 University Catalog 
    
    Mar 29, 2024  
2017-18 University Catalog [ARCHIVED CATALOG]

BUS 467 - Service Management


(F,W,S)
Lecture Hours: 3
Lab Hours: 0
Credit Hours: 3

The nature of service and service encounters, strategy and competitiveness. Design of service systems. Facilities location, design and layout. Service quality and continuous improvement.

Prerequisite: BUS 215  or BUS 317