MGT 421 - Quality Management

(F,W)
Lecture Hours: 3
Credit Hours: 3

Qualitative and quantitative methods of quality assurance in manufacturing and service industries. Assessing quality systems using the ISO 9000 series of standards. Application of basic statistical techniques including control charts, sampling procedures, and graphical analysis to assess quality performance. Use of computing systems in establising quality assurance.

Prerequisite: MATH 361